Shipping policy
Thank you for shopping at Flamemory Candle and Gift Shop! We take great care in crafting your personalized candles and gifts. Below, you’ll find details about our shipping process, delivery times, and policies
Processing Time
- Custom & Personalized Orders: Since our candles and gifts are handcrafted, please allow 5 to 7 business days for production before shipping.
- Ready-to-Ship Items: Orders are processed within X business days (excluding weekends and holidays).
We offer multiple shipping options within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-4 business days | Calculated at checkout |
| Express Shipping | 1-2 business days | Calculated at checkout |
🚨 Note: Shipping times are estimates and may be affected by holidays, weather conditions, or courier delays.
🔍 Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order directly through the carrier’s website.
📦 Shipping Delays & Issues
- We do our best to meet estimated delivery times, but delays beyond our control (such as carrier issues or weather conditions) may occur.
- If your package is delayed or missing, please contact us at [your email], and we will assist you.
📌 Lost, Stolen, or Damaged Packages
- Damaged Orders: If your order arrives damaged, please email us photos within 48 hours of delivery, and we will arrange a replacement or refund.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been marked delivered by the carrier. If this happens, please check with your local post office or file a claim with the carrier.
🌎 Do You Ship Internationally?
Currently, we only ship within the United States, but we are working on expanding our shipping options!
📩 Contact Us
For any shipping-related questions, feel free to reach out:
📧 osengastyle@gmail.com
Thank you for supporting Flamemory Candle and Gift Shop! 💖